Terms of Service

1. Agreement

By accessing or using Fill Your Venue, you agree to these Terms of Service. If you are using the platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

2. The service

Fill Your Venue provides CRM, proposal, and AI agent tools for private event venues. We reserve the right to modify or discontinue features with reasonable notice. We will not make material changes that reduce core functionality without notifying active subscribers.

3. Account terms

You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. Notify us immediately at support@fillyourvenue.com if you suspect unauthorised access.

4. Acceptable use

You may not use Fill Your Venue to:

• Send spam or unsolicited commercial messages
• Infringe any intellectual property or privacy rights
• Reverse-engineer or resell the service without written permission
• Attempt to access other users' accounts or data
• Use the platform for any unlawful purpose

5. Billing and payment

Subscriptions are billed monthly or annually in advance. All prices are in USD unless stated otherwise. Payments are processed by Stripe. You authorise us to charge your payment method on renewal unless you cancel before the billing date.

Annual plans receive 2 months free relative to the monthly rate. Annual subscriptions are non-refundable after the first 14 days.

6. Cancellation

You can cancel your subscription at any time from your account settings. Monthly plans cancel at the end of the current billing period, with full access until then. There are no cancellation fees. You can export all your data before or after cancellation via CSV export.

7. Your data

You own all data you import or create in Fill Your Venue. We do not claim any rights to your venue data, lead data, or client communications. We process your data only to provide the service and as described in our Privacy Policy.

8. AI features

Fill Your Venue's AI agent drafts email replies and runs follow-up sequences. You are responsible for reviewing AI-generated content before it is sent. The approval queue is enabled by default. We are not liable for any consequences arising from AI-generated content that you approve and send.

9. Limitation of liability

To the maximum extent permitted by law, Fill Your Venue is not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability to you in any calendar month will not exceed the subscription fees you paid in that month.

10. Warranties

The service is provided “as is”. We do not warrant that the service will be uninterrupted or error-free. We aim for 99.5% uptime and will communicate any planned maintenance in advance.

11. Changes to these terms

We may update these terms as the service evolves. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance.

12. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

13. Contact

Questions about these terms? Email support@fillyourvenue.com.